Cancellation & Refund Policy

1. Operating Entity & Commercial Scope

This Cancellation and Refund Policy governs all commercial transactions, digital subscriptions, and virtual token acquisitions on the Cove network (https://covechat.app). The platform is owned and operated by Hestarion Technologies Private Limited, an incorporated company having its registered office in Mumbai, Maharashtra, India.

By purchasing a Sovereign Pass subscription, redeeming in-app feature unlocks, or utilizing our dating sanctuary services, you explicitly accept the billing terms and conditions detailed below.

2. App Store & Google Play Subscriptions

All mobile in-app purchases and recurring subscription fees are processed directly through third-party platform operators:

• Apple App Store: Processed via Apple Media Services using your Apple ID payment credentials.
• Google Play Store: Processed via Google Play Billing using your Google account payment methods.

Hestarion Technologies Private Limited does not store or process raw credit card, debit card, or banking details on its application servers. All transaction billing is managed by the applicable platform store in accordance with their respective developer payment terms. Sovereign Pass packages are offered at standard rates: $14.99/mo (Monthly Pass), $59.99/yr (Yearly Pass), and $99.99 lifetime (One-time Lifetime Pass).

3. Subscription Cancellation Procedure

You may cancel an auto-renewing subscription at any time without penalty or cancellation fees. To prevent future renewals, you must cancel your subscription at least 24 hours prior to the conclusion of the current billing cycle.

Upon cancellation, your premium privileges (such as the Sovereign Ring badge, extended Veil reveals, and Travel Mode) remain fully operational until the end of your prepaid billing period.

4. Refund Terms & Exclusions

Because Cove provides immediate access to digital infrastructure, cryptographic bandwidth, and member services upon payment confirmation, purchases are subject to the following statutory terms:

• No Partial Period Refunds: Hestarion Technologies Private Limited does not offer pro-rated refunds or credits for partially consumed subscription cycles.
• Store Refund Discretion: Refund requests for purchases made via Apple App Store or Google Play Store must be submitted directly to Apple or Google under their customer refund policies.
• Account Exclusions & Safety Forfeitures: If an account is suspended or banned due to verified violations of our Zero-Tolerance User-Generated Content (UGC) policy, anti-harassment rules, or fraudulent activity, all active subscriptions, standing points, and tokens are non-refundable and permanently forfeited.
• Standing Penalties: Automated standing deductions (including the 30-point Vouch Penalty for exiled invitees) represent internal network trust metrics and have zero monetary refund value.